Consumer resource
Auto Transport Fraud Prevention Center
The industry does not have a carrier verification problem so much as an identity and chain-of-custody problem. Here is how to protect your vehicle at every handoff.
Book with a licensed broker you can verify
Get a real quote from Enterprise Auto Transport, owner operated and federally licensed. Every quote includes your broker fee upfront and a vetted carrier dispatch.
Secure dispatch notice
Once your vehicle has been dispatched, all official carrier and driver information from Enterprise Auto Transport will be sent to you through our encrypted secure-message system. The secure message may be delivered through our Cloud Protect email-security system. If you do not see it in your inbox, please check your spam or junk folder.
🔒 Enterprise Auto Transport — Secure Dispatch
Your official carrier information is contained in the encrypted message.
Fraud warning
We will never replace your carrier or send revised driver/carrier information through an unencrypted dispatch email. If you receive an unencrypted replacement dispatch — for example, a message saying “Your original driver canceled; here's your new carrier” — treat it as a potential fraud warning. Do not release your vehicle. Call Enterprise Auto Transport using the telephone number from your original booking documents.
Inside the encrypted dispatch you will find the carrier company name, MC/DOT numbers, driver's name, verified phone number, truck and trailer information when available, and a unique Dispatch Verification ID. This is how we train our clients to recognize an attempted carrier-switch or vehicle-theft scam before it happens.
Enterprise Auto Transport is the only FMCSA-licensed company using our name
Our MC #774106 and USDOT #2273104 are registered to Enterprise Auto Transport and to no other entity. Anyone else advertising or operating under the name “Enterprise Auto Transport” is doing so without our authority and is committing fraud by pretending to operate under our federal operating authority. If you encounter a listing, website, or caller using our name with different phone numbers, addresses, or credentials, report it immediately and contact us directly at (239) 273-4649.
Six red flags. Any one of them is a reason to keep calling.
- · A quote given without asking whether the vehicle runs
- · A large deposit demanded, or full payment upfront via Zelle or Venmo
- · No DOT or MC number on the website
- · Pressure to book today
- · Refusal to tell you the broker fee
- · Refusal to provide an insurance certificate
Verification
Four checkpoints between your quote and your delivery
Fraud in this industry almost never happens at the quote stage. It happens at the handoff, when nobody verifies that the person taking the vehicle is who the paperwork says they are.
Verify the company, not the phone number
Look up the MC and USDOT numbers directly on the FMCSA SAFER website. Confirm active authority and current insurance on file. A legitimate broker will give you those numbers before you ask twice.
Verify the carrier before dispatch
Once a carrier is assigned, you are entitled to know who it is. Get the company name, MC number and the driver's name before the truck arrives. Check that the authority is active and the cargo policy is current.
Verify the driver at the curb
Photograph the truck, the license plate and the driver's CDL. Confirm the name on the CDL matches the driver the broker named. This single step is what stops a stolen-vehicle handoff.
Verify the paperwork before you sign
The Bill of Lading is the legal record of custody and condition. If the company name on the BOL does not match the carrier you were told about, stop and call your broker before releasing the vehicle.
Chain of custody
What to do at every handoff
Print this and keep it with your Bill of Lading. It takes five minutes and it is the difference between a documented claim and a dispute you cannot win.
- Photograph the truck, the plate, the driver's CDL and every panel of the vehicle before loading
- Confirm the carrier's company name and MC number match what your broker told you
- Never release a vehicle to a driver whose paperwork does not match the dispatch
- Get the driver's direct phone number and keep your signed Bill of Lading
- At delivery, inspect in good light and note anything new before you sign
- File any claim with the motor carrier that had custody — not with the broker
Where we stand
Licensed, bonded and verifiable
Ninety-nine percent of the people quoting auto transport online are not the licensed entity on the paperwork. Ours is published, and you can check it in under a minute.
Motor carrier authority
MC #774106
USDOT registration
USDOT #2273104
Better Business Bureau
BBB Accredited Business | A+ Rating
Based in
Naples, Florida and Minnesota
Related resources
More ways to verify and protect your shipment
Fraud prevention is not one page — it is a habit. These internal guides and service pages explain how we verify carriers, what to expect for specific vehicle types, and how to confirm you are actually talking to Enterprise Auto Transport.
Consumer Alert: A-1 Auto Transport Is Not Us
Brand-confusion notice, official contact details, and what to do if a third-party page used our name.
A-1 Auto Transport vs Enterprise Auto Transport
Side-by-side comparison of the two separate companies: legal names, USDOT/MC numbers, websites and phone numbers.
Is A-1 Auto Transport Legit? Why Pages Using Our Name Are Not Us
A-1 runs its own brokerage — pages using the name Enterprise Auto Transport are not affiliated with us. The 5-step FMCSA check that exposes brand misuse.
Verify You Are Talking to Us
Quick checks to confirm you reached the real Enterprise Auto Transport before you pay or sign.
Enclosed Car Transport
How luxury, exotic and collector vehicles are protected and what to verify before dispatch.
Open Car Transport
Standard open-carrier shipping, insurance expectations, and how to inspect at pickup and delivery.
Door-to-Door Transport
What happens when the truck comes to you, and how to verify the driver at your curb.
Snowbird Auto Transport
Seasonal Florida shipping, booking windows, and how to avoid peak-season broker confusion.
Broker vs Carrier: Who Does What
Understand the difference between a broker, a carrier, and a lead-generation website.
Bill of Lading Walkthrough
The legal custody document every shipper must understand and sign at pickup and delivery.
How to File a Claim
Why claims are filed with the carrier, not the broker, and the documentation you need.
FAQ
Fraud and liability questions
How do I know I am talking to the real Enterprise Auto Transport?
Is A-1 Auto Transport affiliated with Enterprise Auto Transport?
Is a large upfront deposit normal in auto transport?
What is a bait-and-switch quote?
Why does identity verification matter so much in this industry?
Who is liable if a vehicle is stolen during transport?
Are enclosed car transport scams different from open transport scams?
What should I do if I think I have been scammed?
Ready to Ship your car?
Owner operated, licensed and bonded, with a licensed agent on every call and a vetted carrier on every dispatch.