Legal
Terms of Service
The rules of the road for quotes, booking, deposits, cancellation, insurance and claims.
Our role
Enterprise Auto Transport arranges motor carrier transportation as a licensed and bonded property broker (MC #774106, USDOT #2273104). We do not own the trucks. We contract with vetted carriers whose operating authority and cargo insurance we verify before your vehicle is dispatched.
Quotes
A quote is based on the vehicle, locations, equipment type and timing you give us. It stays valid as long as those details hold. Changes to the vehicle, its running condition, the addresses or the equipment type require a re-quote before dispatch.
Booking and deposit
Placing an order authorizes us to offer your vehicle to carriers at the agreed rate. No deposit is charged until a specific carrier accepts the load. The remaining balance is paid to the driver at delivery unless other arrangements are made in writing.
Cancellation
You may cancel at no charge any time before a carrier is dispatched. After dispatch, the deposit is non-refundable because a carrier commitment has been made on your behalf. A cancellation after the truck has arrived at the pickup location may incur a dry-run fee charged by the carrier.
Pickup and delivery windows
Pickup and delivery windows are estimates. Weather, traffic, mechanical failure and federal hours-of-service rules affect schedules and are outside our control. Guaranteed date service is available at a premium and is quoted separately.
Vehicle condition and contents
Vehicles must be in the condition described at booking, with no leaks that would damage vehicles below and no more than 100 lbs of personal items in the trunk. Personal items are carried at your own risk and are not covered by cargo insurance.
Insurance and claims
Transport is covered by the assigned carrier's cargo policy — $250,000 cargo coverage on open carriers and $1,000,000 cargo coverage on enclosed carriers. Any new damage must be noted on the bill of lading at delivery, before you sign, with photographs. A signed clean bill of lading makes a later claim extremely difficult to pursue.
Limitation of liability
Our liability is limited to arranging transportation with a properly authorized and insured carrier. We are not liable for consequential losses such as lodging, rental cars, lost wages or missed events resulting from schedule changes.
Governing law
These terms are governed by the laws of the State of Florida. Interstate transportation is additionally governed by applicable federal regulation.
Questions? Contact support@enterpriseautotransport.com or (239) 273-4649.