Terms of Service

These Terms of Service (the "Terms") form a legally binding contract between Enterprise Auto Transport ("Broker," "we," "us," or "our") and any person or entity that requests a quote, places an order, pays a deposit, tenders a vehicle, or otherwise uses our services or this website ("Customer," "you," or "your").

BY REQUESTING A QUOTE, PLACING AN ORDER, PAYING A DEPOSIT, OR TENDERING A VEHICLE, YOU ACCEPT THESE TERMS AND THE BROKER AGREEMENT & DISCLAIMER, WHICH IS INCORPORATED HEREIN BY REFERENCE, INCLUDING THEIR LIMITATIONS OF LIABILITY, PERSONAL INJURY DISCLAIMER, INDEMNITY, VENUE AND JURY-WAIVER PROVISIONS. If you do not agree, do not use this website or our services.

Capitalized terms not defined here have the meanings given in the Broker Agreement & Disclaimer. In the event of a conflict between these Terms and the assigned motor carrier's bill of lading with respect to the physical movement of a vehicle, the bill of lading controls as between you and that carrier.

Enterprise Auto Transport arranges motor carrier transportation as a licensed and bonded property broker (MC #774106, USDOT #2273104) registered with the FMCSA and with the Florida Division of Corporations (SUNBIZ). We do not own trucks, employ drivers, or operate a carrier fleet.

We function in the manner of a travel agent for your vehicle. Our sole undertaking is to negotiate the best realistic rate with licensed carriers on your behalf, present you with the best offer obtained, verify the assigned carrier's active operating authority and cargo insurance certificate, and dispatch the shipment. No carrier or driver is our employee, agent, partner, or servant, and we exercise no control over carrier operations.

A quote is an estimate based on the vehicle year, make, model, running condition, modifications, origin and destination addresses, equipment type, and timing you provide. It remains valid only while those details hold true. Any change to the vehicle, its operability, its dimensions or modifications, the addresses, or the equipment type voids the quote and requires a re-quote before dispatch. Inaccurate or incomplete information may result in price adjustment, carrier refusal at pickup, or a dry-run fee charged by the carrier.

Placing an order authorizes us to offer your vehicle to carriers at the agreed rate. The deposit is charged at the time of booking and constitutes our brokerage fee for sourcing, vetting, negotiating, and dispatching a licensed carrier. The deposit amount and what it covers are disclosed to you in writing before you pay.

The remaining balance is a carrier charge payable directly to the driver at delivery in the form stated on the order, unless other arrangements are made in writing. Failure to pay the carrier at delivery may result in the carrier withholding the vehicle, storage charges, and collection costs, all of which are your responsibility.

You may cancel at no charge at any time before a carrier is dispatched. After dispatch, the deposit is non-refundable because a binding carrier commitment has been made on your behalf. Cancellation after the truck has arrived at the pickup location, or a refusal to tender the vehicle, may incur a dry-run fee assessed by the carrier. Chargebacks initiated in contravention of this section constitute a breach of these Terms.

All pickup and delivery dates and windows are non-binding estimates. Weather, traffic, road closures, mechanical failure, prior-load delays, and federal hours-of-service rules affect schedules and are outside our control. We make no guarantee of any date and shall not be liable for any loss arising from schedule variance. Rush and premium dispatch options, where available, are quoted separately and remain subject to carrier availability.

The vehicle must match the condition described at booking, must have no fluid leaks that could damage vehicles below it, must have no more than a quarter tank of fuel unless otherwise agreed, and must not contain more than 100 pounds of personal items, which must be stowed in the trunk or cargo area below the window line.

Personal items are transported at your sole risk, are not covered by cargo insurance, and are not the responsibility of Broker. Hazardous materials, firearms, contraband, illegal substances, and live animals are strictly prohibited. Toll transponders must be removed or deactivated; tolls, citations and fines incurred in transit are your responsibility.

Transport is covered by the assigned carrier's cargo policy — $250,000 cargo coverage on open carriers and up to $2,000,000 cargo coverage on enclosed carriers. The insurance is procured and held by the carrier. We are not an insurer and are not a party to any carrier policy. The certificate of insurance is provided by the carrier and you may request a copy from us before pickup.

Carrier policies commonly carry deductibles between $500 and $5,000. Where verified damage falls below the deductible, the carrier must satisfy the claim out of pocket and the insurer pays nothing. We do not set or guarantee carrier deductibles. YOU SHOULD KEEP YOUR OWN COMPREHENSIVE AND COLLISION COVERAGE IN FORCE DURING TRANSPORT.

Upon tender, the carrier assumes exclusive care, custody and control of the vehicle and is solely liable for loss, damage or delay under its bill of lading and applicable law, including the Carmack Amendment, 49 U.S.C. § 14706, where applicable. Enterprise Auto Transport IS NOT RESPONSIBLE FOR ANY DAMAGE TO ANY VEHICLE.

The bill of lading is issued by the carrier and must be obtained by you from the carrier. Any new damage must be noted on the bill of lading at delivery, with photographs, before you sign and before the vehicle is released. A signed clean bill of lading will, as a practical and legal matter, defeat most later claims.

If a carrier fails to pay a verified claim, including one falling below its deductible, that dispute is a civil matter solely between you and the carrier. We will identify the carrier and furnish the dispatch record and insurance certificate from our file, but we are not a party to the dispute and will not fund, settle or guarantee any claim.

TO THE FULLEST EXTENT PERMITTED BY LAW, ENTERPRISE AUTO TRANSPORT ASSUMES NO RESPONSIBILITY AND DISCLAIMS ALL LIABILITY FOR ANY PERSONAL INJURY, BODILY HARM, ILLNESS, EMOTIONAL DISTRESS, OR DEATH SUFFERED BY THE CARRIER'S DRIVER, OR CAUSED BY THE CARRIER'S DRIVER, TRUCK, TRAILER, OR EQUIPMENT, ARISING OUT OF OR RELATING TO ANY SHIPMENT.

This disclaimer extends to the driver, owner-operator and other carrier personnel; to you, your family, employees, guests and designated agents at origin or destination; and to any third party, pedestrian, motorist or property occupant. It applies to injury occurring during loading, securement, transit, unloading, staging, inspection, roadside stops, collisions, mechanical failure, slips, falls, lifting, or movement of the vehicle under its own power.

Any claim for personal injury or death must be asserted against the carrier and the carrier's liability insurer, and not against Broker. You waive and release any claim against Broker premised on negligent hiring, selection, retention, supervision, entrustment, or vicarious liability for the acts or omissions of any carrier, to the maximum extent permitted by law.

Our authority is limited to rate negotiation before dispatch. Once the carrier's contract or bill of lading is signed, only the carrier may lawfully modify its terms or grant a discount, credit or refund of carrier-side charges. We cannot change any signed contract, compel a carrier to accept a lower rate, or bind a carrier to a discount it did not agree to. No modification of these Terms binds us unless made in a writing signed by our authorized representative.

Our liability is limited to arranging transportation with a properly authorized and insured carrier. We are not liable for damage, loss, theft or delay of the vehicle while in the carrier's custody, for personal injury or death as described in Section 10, for personal items, or for consequential, incidental, indirect, special, exemplary or punitive damages, including rental cars, lodging, lost profits, lost wages, storage or missed events.

Our aggregate liability arising out of or relating to any shipment, these Terms, or this website, whether in contract, tort, negligence, statute or otherwise, shall not exceed the total brokerage fee actually paid by you for the shipment giving rise to the claim. We make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

You agree to defend, indemnify and hold harmless Broker and its owners, officers, employees and affiliates from and against all claims, suits, judgments, liens, settlements, damages, fines, penalties, costs and expenses (including reasonable attorneys' fees through appeal) arising out of or relating to: (a) any personal injury, death or property damage in connection with a shipment, other than that caused by Broker's proven gross negligence or willful misconduct; (b) your breach of these Terms or of the carrier's bill of lading; (c) inaccurate or incomplete vehicle information; (d) prohibited cargo or personal property in or on the vehicle; and (e) conditions at any pickup or delivery location under your control.

As a condition precedent to any claim you must: inspect the vehicle at delivery and note all exceptions with photographs on the carrier's bill of lading before signing; obtain a signed copy of the annotated bill of lading; request the carrier's insurance certificate and claim instructions; file directly with the carrier and its insurer within the time limits stated on the bill of lading and under 49 U.S.C. § 14706; and preserve all documentation.

Any claim against Broker must be brought, if at all, within one (1) year of delivery or of the date the shipment was cancelled or should have been delivered, whichever is earlier, and is otherwise permanently waived to the extent permitted by law.

These Terms are governed by the laws of the State of Florida without regard to conflict-of-laws principles. Interstate transportation is additionally governed by applicable federal law and FMCSA regulation, which control in the event of conflict.

Exclusive venue lies in the state or federal courts located in Lee County, Florida, and each party consents to personal jurisdiction there and waives any objection based on forum non conveniens. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO TRIAL BY JURY.

If any provision is held unenforceable it shall be modified to the minimum extent necessary to be enforceable and the remainder shall remain in effect. These Terms, the Broker Agreement & Disclaimer, the accepted quote, and the carrier's bill of lading constitute the entire agreement and supersede all prior representations. Sections 8 through 15 survive completion, cancellation or termination. We may revise these Terms; continued use after revision constitutes acceptance.