Our commitment
The Locked Price Promise
The rate you accept is the rate you pay. No bait quotes, no phone call three days later asking for more, no deposit before a real carrier is assigned.
What it means
Four things we will not do to you
One number, honestly priced
We price your lane against what carriers are actually accepting this week. If that number is higher than the lowball you got elsewhere, we will show you why instead of matching a rate no truck will run.
Locked at dispatch
The moment a carrier accepts your vehicle at the agreed rate, the price is fixed. No renegotiation on the day of pickup and no fee waiting at delivery.
No deposit until dispatch
Your card is not touched while the order is being placed. A deposit is only collected after a specific truck with verified authority is assigned.
All-in, not a base rate
Door-to-door service, cargo insurance, fuel and taxes are in the quote. Nothing is unbundled and re-added later.
The exception
The only time a price changes
Transparency cuts both ways. A locked rate assumes the vehicle and the route we were told about. If any of the following change, we re-quote before doing anything — never after.
- The vehicle is a different make, model or body style than quoted
- It is inoperable and was quoted as running
- It has been lifted, modified or loaded with cargo above the stated weight
- The pickup or delivery address moves to a different area
- You switch between open and enclosed equipment
- You add a guaranteed pickup date after booking
FAQ
Pricing promise questions
Is my quote the final price?
Once you accept a quote and we dispatch a carrier at that rate, the number is locked. The only thing that changes it is a change you make — a different vehicle, a non-running condition we were not told about, or a new pickup or delivery address.
Why do other brokers raise the price later?
A common tactic is to quote below the market rate to win the booking, then call back days later saying no carrier will take the load and the price has to rise. We would rather quote the real number and keep the order.
When is the deposit charged?
Only after a specific carrier is assigned to your vehicle. Nothing is charged while your order is still being placed with carriers.
What if I need to cancel?
Cancel any time before dispatch at no cost. After dispatch, the deposit covers the carrier commitment already made on your behalf.
Does the price include everything?
Yes — door-to-door pickup and delivery, cargo insurance, fuel and taxes. There is no separate fuel surcharge or delivery fee added at the end.
Ready for white-glove auto transport?
Open and enclosed semi-truck carriers, door-to-door delivery and a coordinator who answers the phone.