Naples, Florida
(239) 273-4649Licensed & bonded nationwide auto transport · USDOT #2273104 · MC #774106
Naples, FloridaMon–Sat 8:00am – 8:00pm ET(239) 273-4649
Preparation
It is the inspection record, the receipt and the contract in one page. How to read it at pickup, what to write at delivery, and the one line that ends a claim before it starts.
The Bill of Lading, usually shortened to BOL, is the condition report the driver completes with you at pickup and again at delivery. It records existing damage, mileage, the vehicles's condition and the fact that custody changed hands. Insurance adjusters treat it as the authoritative record of what the car looked like when it went on the truck.
Walk the vehicle with the driver rather than beside the paperwork. Point out every mark you already photographed and confirm it appears on the diagram. If a scratch you can see is not on the sheet, ask for it to be added before you sign.
Take a photo of the completed form with your phone and keep the copy the driver hands you. If you will not be present at pickup, name someone who will be and give them the same instructions.
Inspect before you sign. If delivery lands after sunset, use a flashlight and walk every panel, or ask to move to a lit area. Compare against your pickup photos rather than your memory.
If you find new damage, write it on the BOL in specific language — panel, location, type of mark — before signing, and photograph both the damage and the annotated document. A signature on a clean delivery BOL is the strongest evidence a carrier has that the vehicle arrived undamaged, and it is very difficult to walk back later.
Notify us the same day. We coordinate the claim with the carrier and their insurer, provide the dispatch record, and stay on it until it resolves. Keep the annotated BOL, both photo sets and any repair estimates together in one place.
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