Enterprise Auto Transport is an owner-operated, federally licensed & bonded nationwide auto transport broker (USDOT #2273104 / MC #774106). All logistics are managed via our central dispatch at (239) 273-4649— this is our only phone number.
Preparation
The Bill of Lading Is the Only Document That Matters
It is the inspection record, the receipt and the contract in one page. How to read it at pickup, what to write at delivery, and the one line that ends a claim before it starts.
July 21, 2026 · 6 min read
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Two minutes on the FMCSA website tells you who you're really dealing with
You do not have to take any company's word for it. The Federal Motor Carrier Safety Administration keeps free public records on every licensed broker and carrier in the country. Here is exactly what to ask for and where to verify it:
1.Ask for the MC and USDOT numbers
Every legitimate broker and carrier must provide both on request. Our numbers: USDOT #2273104 and MC #774106. If a company hesitates or deflects, stop.
2.Look them up on the FMCSA SAFER system
Go to safer.fmcsa.dot.gov and use the Company Snapshot search. Enter the MC or USDOT number and confirm the legal name, operating status and “Authorized” broker or carrier authority match what you were told.
3.Confirm the $75,000 broker bond
In the FMCSA Licensing & Insurance portal (li-public.fmcsa.dot.gov), verify the broker's BMC-84 bond or BMC-85 trust fund is active. No active bond means no legal authority to broker your shipment.
4.Request the carrier's insurance certificate
Before your car is loaded, ask for a certificate of insurance directly from the assigned carrier — cargo and liability. Match the carrier's name and DOT number on the certificate to the truck that arrives.
When you check our records you'll find Enterprise Auto Transport, USDOT #2273104, MC #774106 — an owner-operated, federally licensed and bonded broker with offices in Naples, Florida and Minnesota.
The Bill of Lading, usually shortened to BOL, is the condition report the driver completes with you at pickup and again at delivery. It records existing damage, mileage, the vehicles's condition and the fact that custody changed hands. Insurance adjusters treat it as the authoritative record of what the car looked like when it went on the truck.
At pickup: slow the process down
Walk the vehicle with the driver rather than beside the paperwork. Point out every mark you already photographed and confirm it appears on the diagram. If a scratch you can see is not on the sheet, ask for it to be added before you sign.
Take a photo of the completed form with your phone and keep the copy the driver hands you. If you will not be present at pickup, name someone who will be and give them the same instructions.
At delivery: never sign clean in the dark
Inspect before you sign. If delivery lands after sunset, use a flashlight and walk every panel, or ask to move to a lit area. Compare against your pickup photos rather than your memory.
If you find new damage, write it on the BOL in specific language — panel, location, type of mark — before signing, and photograph both the damage and the annotated document. A signature on a clean delivery BOL is the strongest evidence a carrier has that the vehicle arrived undamaged, and it is very difficult to walk back later.
What to do next
Notify us the same day. We coordinate the claim with the carrier and their insurer, provide the dispatch record, and stay on it until it resolves. Keep the annotated BOL, both photo sets and any repair estimates together in one place.
Key takeaways
The BOL is the inspection record insurers rely on.
Add missing pre-existing damage at pickup, before signing.
Note new damage on the delivery BOL before you sign — not afterward.
Most transport disputes are avoidable and start days before the truck arrives. This is the routine we walk every customer through — including the toll transponder step almost everyone forgets.
There is no industry standard for tipping car haulers. If you choose to tip, here is a simple guide based on your carrier fee — and when a tip is genuinely appreciated.
Most customers assume the truck that arrives is the carrier their broker hired. That is no longer a safe assumption. A paper sign taped to the window displaying a company name and USDOT number is a red flag that deserves verification before your vehicle is loaded.