The Top 5 Auto Transport Mistakes That Could Cost You Big—And How to Avoid Them!

5 Essential Factors to Consider Before Booking Auto Transport for Your Move

Moving can be a whirlwind of activity, and if you’re like most people, you might have more at stake than just a few boxes. One of the biggest considerations in your move is arranging auto transport for your vehicle. Trust me, as an experienced auto transport broker, I’ve seen it all, and I know how crucial it is to get this part right. Here’s a straightforward guide to the five essential factors you need to consider before booking auto transport for your move.

Evaluate the Reputation and Reliability of the Auto Transport Company

Check Reviews and Ratings

When I was moving from Chicago to Denver, I needed to arrange auto transport for my car across the country. I spent hours researching reviews and ratings of various auto transport companies. It’s not just about the star ratings but also the detailed reviews from people who have used their services. Look for companies with a solid track record and read through both positive and negative reviews to get a balanced perspective.

Verify Credentials

Make sure the auto transport company you choose is licensed and insured. The Federal Motor Carrier Safety Administration (FMCSA) regulates auto transport companies, so check their website to verify that the company is compliant. You can also check if the company is bonded, which provides an additional layer of security.

Ask for References

Reading reviews alone isn’t always enough to gauge the reliability of an auto transport company. When discussing our auto transport services, I often offer to provide references from past customers. Speaking directly with previous clients can offer valuable insights and peace of mind, as you get a firsthand account of their experiences. Don’t hesitate to ask for and follow up on these references.

Many auto transport companies are now engaging in questionable practices, such as buying or fabricating reviews at a minimal cost. It's not uncommon for them to pay mere pennies for these fake reviews. Additionally, many large auto transport companies are based overseas but maintain a small U.S. office to give the impression of a local presence. This setup can make it challenging to assess their true reliability based solely on reviews. I’m often surprised by how many people choose a company based solely on high star ratings without considering the many negative reviews that might be buried. It’s crucial to look beyond the star ratings and thoroughly research any auto transport company you’re considering.

Understand and Compare Quotes

Request Multiple Quotes

One of the first things you should do is request quotes from several auto transport companies. I remember getting quotes from five different companies when I moved, and it was eye-opening. Prices can vary widely, so getting multiple quotes helps you understand the going rate and spot any outliers.

Break Down the Costs

When comparing quotes, look beyond the total price. Costs for auto transport can be influenced by factors such as the distance of the move, the size and type of your vehicle, and whether you choose open or enclosed transport. For instance, I opted for open transport to save money, but if you have a high-value vehicle, enclosed transport might be worth the extra cost.

Beware of Lowball Offers

If you see a quote for auto transport that seems too good to be true, it probably is. I encountered a company that offered an unbelievably low rate, but after digging deeper, I discovered hidden fees that would have pushed the price way above other quotes. Always read the fine print and be wary of companies offering significantly lower prices than the competition.

Assess Insurance and Coverage Options

Review Insurance Policies

Insurance is a big deal when it comes to auto transport. Make sure you understand what’s covered under the company’s insurance policy. Some policies cover only a portion of potential damages, so it’s crucial to review the coverage thoroughly. I learned this the hard way during one of my moves when the insurance coverage wasn’t adequate for my needs.

Verify Coverage Limits

Check the coverage limits and any exclusions in the auto transport policy. For instance, if your car is a classic or luxury model, you might need additional coverage beyond what’s provided. In my case, I had to purchase extra insurance to cover the full value of my vehicle.

Consider Additional Coverage

Sometimes, basic insurance isn’t enough. Consider purchasing additional coverage if you’re transporting a high-value vehicle or if the auto transport company’s insurance doesn’t meet your needs. It’s a small investment for peace of mind.

Understand the Terms and Conditions

Review Contract Details

Before signing any contract for auto transport, it's essential to thoroughly read and understand all the contract details. This includes comprehending the terms of the agreement, the payment structure, and the cancellation policies. Many customers mistakenly book with multiple companies without realizing that there could be cancellation fees if they decide to cancel with one of them. Paying close attention to these small but significant details in the contract can prevent confusion and potential extra costs.

Look for Hidden Fees

Hidden fees can be a nasty surprise in auto transport. Watch out for charges like those for expedited service, remote location delivery, or even last-minute changes. When I moved, I found out that an additional fee would apply for delivery to a remote area, which wasn’t initially clear.

Clarify Delivery Timeframes

Make sure you understand the estimated delivery timeframes for your auto transport and what happens if there are delays. Confirm the pickup and delivery windows and ask what recourse you have if the transport company fails to meet the agreed schedule. Clear communication about timeframes can prevent a lot of headaches.

Prepare Your Vehicle for Transport

Clean and Inspect Your Vehicle

Before handing over your vehicle for auto transport, clean it thoroughly and inspect it for any existing damage. Document the condition with photos to protect yourself in case of any issues during transport. During one of my moves, I found that a clean car made the inspection process smoother and helped avoid disputes.

Remove Personal Items

It’s a good idea to remove all personal belongings from your vehicle before auto transport. Transport companies usually have policies against shipping personal items, and having these removed helps avoid potential issues. I learned this lesson the hard way when some items I left in the car were not covered under the insurance.

Ensure Proper Maintenance

Check that your vehicle is in good working condition before auto transport. Address any mechanical issues or leaks to avoid complications during transport. I once had a minor leak that turned into a bigger problem during transport because it wasn’t addressed beforehand.

By considering these five essential factors, you’ll be well on your way to a successful auto transport experience. Whether you’re moving across town or across the country, taking the time to evaluate your options, understand the costs, and prepare your vehicle properly will ensure that everything goes smoothly.

Choosing the right auto transport service is crucial for a stress-free move, and being informed helps you make the best decisions. If you need personalized assistance or have questions, don’t hesitate to reach out to a reputable auto transport broker. Happy moving!