Terms Of Agreement
We can not start the process of dispatching your vehicle until we have confirmed your deposit payment. This payment stays with us and is otherwise called the "broker fee". The amount due to the driver is called the tarriff and this amount will be listed on your dispatch sheet which will be emailed to you. That amount is what is due the driver. If you do not pay the driver or us we reserve the right to put your car in storage and put a lien on your vehicle. This includes any credit card disputed amount.

Credit Card - Your credit card information will be submitted through our website or collected over the phone by our customer support representative.
1. Enterprise Auto Transport agrees to have vehicle(s) described on quotation shipped on or about the dates requested.  Enterprise Auto Transport will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Enterprise Auto Transport does not guarantee a specific pickup or delivery date.

2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of Carrier and are incorporated herein.

3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Enterprise Auto Transport must be notified, should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional $75.00 rescheduling fee.

4. Enterprise Auto Transport hereby notifies shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. In order to fully deliver your vehicle you must be willing to travel up to 5 miles from the designated pickup or delivery point.

5. All vehicles to be delivered with a balance due shall be paid by CASH (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by shipper) and shipper or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where shipper will have to retrieve and pay for storage or redelivery fees.

6. Enterprise Auto Transport does not guarantee transport by any specific driver/carrier.

7. If you are shipping an inoperable vehicle, you may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, $150.00 will be due at time of delivery in addition to any other moneys owed. It is shipper’s responsibility to make sure vehicle is in proper working order. Problems, such as but not limited to, a dead battery, bad alternator, loose cables, etc that makes the vehicle inoperable during transport will increase the transport price by $150.00.

8. Enterprise Auto Transport or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits  Enterprise Auto Transport or its agents from doing so. If such items are shipped unbeknown to Enterprise Auto Transport or its agents, such items become the sole responsibility or the shipper. Should damage occur in your car you will be subject to additional fees at the discretion of the transporting company. This is Federal Law and under no control of Enterprise Auto Transport.

9.  Enterprise Auto Transportor its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes, earthquakes) or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons. Enclosed transport is available at a higher price if necessary to ensure the condition of the vehicle.

10. Shipper is responsible for preparing the vehicle(s) for transport, all loose parts fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is shipper’s responsibility, including damages done by said part to any and all vehicles involved.

11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in good condition, and that Enterprise Auto Transport and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly.

12. Enterprise Auto Transport and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Enterprise Auto Transport will support you in this effort should such a problem occur, but in no way will Enterprise Auto Transport accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.

13. Shipper specifically waives any right to judicature of this matter at any other location. Enterprise Auto Transport can only be liable for up to the amount of the deposit located on your quotation. In no case can Enterprise Auto Transport be held liable for the designated carrier’s damage. Enterprise Auto Transport will provide carriers insurance certificate and carrier information should any controversy arise.

14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter you will be charged a $75.00 administration fee, the remainder of your scheduling fee will be refunded (minus transaction fees if a credit card is used for deposit). If your vehicle is booked on a transporter before you fax or email your cancellation, you will lose the amount of the deposit. If you cancel your order prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Enterprise Auto Transport and no more. It is the goal of Enterprise Auto Transport to only get paid if we perform the service of Auto Transport Broker. If a Carrier is assigned to your order and then you cancel your order, for any reason, a $75 fee must be paid to the Carrier for gas, logistics and lost fees.

15. Enterprise Auto Transport is a licensed and bonded Property Broker. WE are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, who handles their own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports. Enterprise Auto Transport does not transport your vehicle or ensure it's transport.  Enterprise Auto Transportprovides the services of finding a licensed (by the Dept. of Transportation) & insured (we call the insurance company of the Carrier prior to dispatching the order) Auto Transport Carrier and logistically bringing the Carrier and the Customer together.

16.  Enterprise Auto Transportwill not be responsible for demurrage at any Port Facilities.

17. By submitting your order online or by phone,  Enterprise Auto Transport understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on our web site. By giving your Credit Card information to one of our representatives to book your order with us, you are agreeing to all of these Terms & Conditions.

18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been place and a carrier has been assigned,  Enterprise Auto Transport holds right to cancel the order with no refund.

Neither  Enterprise Auto Transport nor its agents shall be responsible for the following:
- Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system or battery. (No evaluation is made of these components or systems at pickup location) therefore Joe's Car Shipping or its agents do not accept responsibility for them.

- Damage not detected at pickup location due to poor weather or lighting conditions.

- Damage to car phones or antenna under any condition (suggests that they may be removed)

- Loss of or damage to audio or video equipment not installed at the factory. Including antenna that does not retract to within 3 inches of the vehicles body.

- Damage or fines incurred because shipper left personal or household items in vehicle.

- Damage caused by fluids or objects flying up from the roadway, or out of the sky.

- Damage to cloth or vinyl convertible or decorative tops over 2 years old.

- Damage to T-tops, boots, bras, caps, or any other type of canvas covering.

- Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.

- Damage caused by freezing of cooling system and/or battery.

- Damage caused by failure of factory tie-downs or pull through from tie-down holes.

- Damage to, or caused by any vehicle that cannot be driver on or off the transport under its own power. (Vehicle will not run, or has lost its braking system).

Terms Of Agreement

Enterprise Auto Transport is a fully bonded Transport Management Company registered with the USDOT with a broker license number 774106. This agreement is between solely the customer and his, her or its duly authorized agents, (hereinafter referred to as "Customer"), and Enterprise Auto Transport

Cancellation & Refund Policy
The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not yet been assigned (dispatched) to a Carrier (transporter). Our services are considered rendered when a Carrier (transporter) is assigned to an order.

Refunds will be processed within 5 business days of the cancellation request however may take up to 12 days to process thru our bank and your bank.

Cancellation of an order must be submitted in writing via email sent to rena@enterpriseautotransport.com. Enterprise Auto Transport does not accept or honor cancellations made via phone call.

Customer may not cancell for a period of 10 days from date of booking. If the customer cancels before 10 days and before the car is dispatched a $50 cancellation fee will be assessed and any remaining balance will be refunded in full. No execeptions

Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Enterprise Auto Transport notifies Customer via email (to the email address provided at service booking).

If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), $199 cancellation fee will be assessed, as our services have been rendered. Any remaining balance will be refunded in full. 

Contract Terms and Liability Disclaimer
Carrier will pick up and deliver as close to Customer's door as legally and safely as possible. A mutually agreed upon place to load or unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets and residential area restrictions.


Enterprise Auto Transport shall provide Customer with an estimated pickup and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pickup or delivery times and dates. Enterprise Auto Transport /Carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. Enterprise Auto Transport/Carrier shall not be held liable for failure of mechanical or operating parts of Customer's vehicle.


Carrier is authorized to operate and transport Customer's motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.


Customer must prepare vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with no more than a half tank of fuel (preferably 1/4 tank). Any part of the vehicle that falls off during transport is Customer's responsibility including damages caused by said part to any vehicles(s) and/or person involved.


Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. In the event said alarm sounds and there are no keys or instructions to turn it off, Carrier may silence alarm by any means.


Luggage and personal property must be confined to one suitcase OR one bag in the trunk only, with no heavy articles, and is not to exceed 100 lbs. Carrier and Enterprise Auto Transport  are not liable for personal items left in vehicle, nor for damage to vehicle caused by excessive or improper loading of personal items. No personal property shall be transported in customer's vehicle(s) that includes, but is not limited to, Explosives, Guns, Ammunition, Flammable Products, Narcotics, Negotiable and Legal Papers, Alcoholic Beverages, Jewelry, Furs, Money, Live Pets, Live Plants or any unlawful contraband. Customer agrees that Enterprise Auto Transport /Carrier may confiscate or dispose of said items with no remuneration. Enterprise Auto Transport/Carrier will not be held responsible for delivery of personal property. If Customer wishes to put items in the vehicle, he does so at his own risk.


International Orders: the car must be empty except for factory installed equipment. Indicate the serial number and give car's approximate value in U.S. dollars. Customer is responsible for the proper customs paperwork. (Ask the assigned Carrier for help with these documents.) Any order placed on our website that has a pickup and/or delivery location, such as a port, will be subject to an additional charge of $100. The booked price does not include the extra charge of $100.


If the vehicle is inoperable or oversized (dual or oversized wheels, extra-large, racks, lifted, limo, etc.) Customer must inquire as to the extra charges. If Enterprise Auto Transport is not advised of inoperable or oversized/modified vehicles prior to pickup, all extra charges must be paid in cash or money order to the Carrier upon delivery. No cars will be moved without keys. If the driver arrives and the vehicle needs to be jumped a $75 fee will be charged provided he has cables.


Customer agrees that Enterprise Auto Transport has the right to reject (cancel) any order for any reason at any time.


At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading.
At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading. 

Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that Enterprise Auto Transport/Carrier and their agents are relieved of any further responsibility. Carrier damage claims are covered by a minimum of $750000 public liability and property damage. All claims must be submitted in writing within 24 hours of delivery. Enterprise Auto Transport will share the Carrier insurance policy details upon request. Customer agrees that Enterprise Auto Transport is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier. 

Customer agrees and understands that Enterprise Auto Transport is a registered transportation and property broker and is acting solely in the capacity of a broker. Customer allows Enterprise Auto Transport to contract with other licensed and insured Motor Carrier(s), (hereinafter referred to as "Carrier"), to transport the vehicle(s) described in this shipping order. Enterprise Auto Transport. and Carrier reserve the right to use multiple modes of transportation, including but not limited to truck, rail and ship. 

Customer further agrees and understands that Enterprise Auto Transport sole responsibility in the transaction between the customer and Enterprise Auto Transport is to procure a carrier for shipment of the customer’s property. Customer understands that Enterprise Auto Transport never takes possession of, transports, or delivers the Customer’s property. 

Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer’s property falls under the Carmack Amendment, if the transport is interstate. 

As outlined in Section 10761 of the Interstate Commerce Act (49 USC 10761) the payment of freight charges may not be postponed due to alleged loss or damage. These charges should be paid in full and the portion applicable to the lost or damaged item should be included in the freight claim. 

The following items are important to remember:
a) Claims and payment of freight charges are two entirely different transactions.
b) ICC regulations prohibit withholding the payment of freight bills due to a pending claim. (Administrative Ruling No. 128)
c) Without payment of the freight charges, payment for transportation has not been made. A valid claim will not be paid until freight charges are made.
Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.
Enterprise Auto Transport/Carrier will not be responsible for damage caused by acts of God, hail or storm damage, or damage resulting from worn/broken parts of vehicle or added personal items.
Customer shall, in their absence, designate a person to act as their agent at the point of pickup and/or delivery if for any reason they are unavailable.


Customer warrants that he/she will pay the full transportation price due to Enterprise Auto Transport/Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges. It is Customer's responsibility to provide payment when Carrier arrives- unless the balance has been pre-paid in full. All payments to Carrier on orders booked as "Discounted Cash Price" must be in the form of cash, cashier's check or money order - no exceptions. Certified funds must be made payable to the delivering Carrier and not to Enterprise Auto Transport. Personal checks, debit or credit cards for orders booked as "Discounted Cash Price" will NOT be accepted for the remaining balance - no exceptions. Customer agrees that if the payment cannot be made by these methods, the vehicle will be stored, at Customer's expense, until Customer pays in full all transport charges. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and re-delivery charges will be the responsibility of Customer.
This Agreement shall be construed in accordance with the laws of the State of Florida
The parties here agree that all actions or proceedings arising in connection to this agreement shall be tried and litigated exclusively in the State or Federal (if permitted by law and a party elects to file an action in federal court) courts located in Collier County, in the state of Florida. This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified in this section. Each party waives any right it may have to assert the doctrine of forum non-convenience or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this section. By action of this provision, the parties agree to submit to the personal jurisdiction of the aforementioned court.


Customer shall defend, indemnify, and hold harmless Enterprise Auto Transport from any and all actual or alleged claims, demands, causes of action, liability, loss, damage and/or injury (to property or persons, including without limitation wrongful death), whether brought by an individual or other entity, imposed by a court of law or by administrative action of any federal state or local agency, arising out of or incident to any acts, omissions, negligence, or willful misconduct of Enterprise Auto Transport, or the Carrier, its personnel, employees, agents, or contractors in connection with or arising out of Enterprise Auto Transport  or the Carrier’s actions. The indemnification includes, without limitation, the payment of all penalties, fines, judgments, awards, attorney’s fees, and related costs or expenses, and any reimbursements to Enterprise Auto Transport for all legal expenses and costs incurred by it.


Neither party may assign, directly or indirectly, all or part of its rights or obligations under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed.
Invalidity or unenforceability of one or more of the provisions in this Agreement shall not affect any other provisions of this Agreement.


This agreement and any shipment here under is subject to all terms and conditions of Carrier's tariff and the uniform straight Bill of Lading, copies of which are available at the office of Carrier. This supersedes all prior written or oral representation of Enterprise Auto Transport and constitutes the entire agreement between Customer and Enterprise Auto Transport and may not be changed except in writing signed by an officer of Enterprise Auto Transport. Customer warrants that he, she or it has read this agreement in its entirety and by continuing with the transaction and signing below, fully understands and agrees to its terms. Further, Customer waives any claims or defenses based in whole or in part on not reading, knowing, or understanding these terms and conditions and agrees to indemnify and hold harmless Enterprise Auto Transport for any fees or costs, including attorney’s fees and costs, arising out of any claims or defenses asserted based upon not reading, having knowledge of, or understanding these terms and conditions.

21. If you file a dispute and we have dispatched your car you agree that we may charge your card $200.00 if the dispute is settled in our favor.  When these disputes are filed it costs our company money as the money is taken immediately from our account. Our only job is to dispatch the driver. This is a service and once the service is completed it cannot be refunded. This is just like booking airfare. This $200.00 is to prevent friendly fraud. The most common type of friendly fraud a do not recognize transaction. Our name appears on your credit card statement as Enterprise Auto Tranport and our phone number. If you have a question about a charge call us first before initiatning a dispute.

How Refunds work.
Not Dispatched Order -If your order has NOT been assigned (dispatched) for loading and you have allowed up to 10 days for pick up and cancel you are entitled to receive a full refund. If you cancel before allowing us the full ten 10 you will recieve a refund minus $50.00 to pay for our time and effort already spent.
Dispatched Order
If your order HAS been assigned (dispatched) for loading, your payment is refundable, less a $199 service fee or the amount of your partial payment, whichever is less

You are notified by email as soon as your order is dispatched. At this point, we have already made a reservation for your vehicle. Therefore, due to broker services rendered (regardless if you use the tranporter that is a different service and not included in the deposit), we refund the difference to $199. NO exceptions. If we recieve a dispute for the $199.00 and the dispute is held in our favor you will be charged $200.00 for us fighting the non legitimate dispute. This fee is non refundable just like when you purchase airfare.

Refunds take up to 15 days to process. Do not file a dispute to receieve a refund. If you file a dispute before the 15 days are up you give up your right to a refund. Disputes cause problems for our company and can result in your credit card being debited a second time.

 By signing the agreement form, you agree to the terms listed herein and the deposit to your credit card.